Hi there, LBT has implemented a cancellation policy and we now require a credit card when booking appointments. If you need to reschedule or cancel your appointment please do so with a 48 hour notice if not, you will be charged 50% of your service price. Thank you for your understanding. If you have trouble booking or can't find what you need on the schedule give us a call, we are happy to help! (773) 799-8828