EVERYONE DESERVES A DAY AT THE SPA


Thank you for choosing The Lakeshore Spa, we look forward to treating you very soon.

Please take a brief moment to read our policies. Thank you 

UPDATE: As of September 4th, masks are once again mandatory at the Spa. Please wear your mask into and during your service(s)

New Lifted Restriction Policy - Our sanitizing station is still at the front door and we ask that you please sanitize your hands when you enter the Spa. If you start display any symptoms such as cough, sore throat or difficulty breathing, we ask that you call the Spa to reschedule by 4pm the day before your appointment. This gives us time to book someone else in that spot

We still continue to use Health Canada approved sanitizers and disinfectants and extra time is provided between each appointment to allow for additional cleaning


Cancellations & Rescheduling Cut Off Period - If you need to cancel or reschedule an appointment, the cut off period is one hour before the Spa closes the day before your scheduled appointment communicated by email or phone call. After that time, a 30% cancellation fee of the missed appointment applies and will be charged to the valid card on file or applied to the account to be paid prior to the next service. Please ensure you get in touch with us in time to allow us to fill the empty spot. Phone calls left on our voicemail after we are closed are also subject to a cancellation fee

Because of the amount of late cancellations and no-shows we have, unfortunately, we are faced with the challenge of enforcing this policy. Short notice cancellations for unexpected last minute sicknesses, work schedules or other personal schedule conflicts outside of our control, will no longer be accepted for reasons of cancellation and not be excused from the fee. Cancellations within 30 minutes of the appointment are counted as a no-show appointment

Failure to Show Up for Appointments - No-show spa/massage therapy appointments will have their accounts suspended until the missed appointment fee of 50% is paid

No-show Tanning Appointments - Tanners that no-show their appointments will have an average of 5 minutes or one day deducted from their memberships. After four no-shows, the tanning membership will be cancelled

Massage Clients Therapists are contract employees and are paid by the service. When a client no-shows a massage appointment, they have removed the ability to book in someone else and the massage therapist receives no income. They are given the flexibility to not re-book a client that late cancels or no-shows their appointment

Full details of our Spa Policies, including Gift Card, Children, etc are found on the on our website under the "About Us" tab

We appreciate the support of this local business and we looking forward to treating you
 

- THE LAKESHORE SPA TEAM