Thank for choosing The Lakeshore Spa. Your business is greatly appreciated. Kindly take a moment to review the following: 

By passing this screen and logging in, you have acknowledged the following terms and policies. 

Cancellation Fee Policy


Unfortunately we are experiencing an increase in the amount of no-shows and last minute appointment cancellations. We do our best to provide each client with email, text message and phone call reminders several days to a few hours before the appointment. We kindly remind everyone to please provide notice when cancelling an appointment.

No-shows are last minute cancellations have a profound effect on our small business so we kindly ask that observe our cancellation policy and provide notice so that we may fill the time with another Spa goer. A valid credit card or gift certificate are required for booking. You are not billed in advance of the service. Cancellations within 24 hours of the Spa Appointment will be charged 30% of the missed appointment and FAILURE TO GIVE NOTICE (No-shows) or last minute cancels will be billed 100% of the missed appointment.  Phone calls or emails received outside of business hours are considered to be received the next business day and are subject to the same fees. Text messages are not accepted as a method of appointment cancellations. 

Time Scheduled Online by Client

When selecting treatment times through our online booking system you are accepting responsibility for the time you take in the schedule so kindly make sure you review the date and time you have selected in the schedule before securing your appointment as fees may apply for last minute schedule changes or cancellations. 

Children in the Spa

For safety reasons and insurance purposes, no child under the age of 12 is permitted in the spa unless booked for a service. As much as we love them, we do no have the facilities or room to care for children and cannot assure their safety in this professional environment. Any children in the Spa must be under control at all times.

Children in the Spa for Tanning Clients

No children under the age of 12 are permitted in the Spa unless accompanies by a care giver. Under no circumstances can we watch or attend to any toddlers or infants in carriers and the Tanner may be turned away for their appointment.

Arrival Times

Kindly arrive 10 minutes early to fill out any intake forms that are needed. Late starting appointments may result in a shortened appointment time or may require rescheduling, however are still subject to full spa pricing.We typcially arrive before the opening time of 10am, however, time is needed for the wax to warm properly prior to a service. Please do not book wax appointments before 10:15am or Sugaring appointments before 10:30am

Cancellation/Confirmation Policy 

A 24 hour cancellation policy is in effect. No-shows are now billed at 100% of the missed appointment. Please call the Spa as soon as possible to advise us if you will not make your appointment. Cancellations within 24 hours may also be subject to a 30% fee.

Massage Appointments

Kindly advise us if you think you may be pregnant. We do not offer massage during the first tri-mester. Sasha and Camelia offer pre-natal massage but Sunaree does not massage anyone who is pregnant. Please make a note before booking

Gift Certificates

  • All Gift Certificates are strictly non-refundable but for your convenience are fully transferable to another person
  • The Lakeshore is not responsible for lost or stolen cards
  • Gift Certificates dated past January 2017 are subject to price increases and the value of the card may not cover the full service
  • All Spa Packages must be performed as listed and on the same day and cannot be shared

By passing this screen and logging in, you have acknowledged the above terms and policies. We are committed to providing you with a great service. Please let us know if there is anything we can do to improve your experience with us.

Full details of our Spa policies are available for view at https://www.thelakeshorespa.com