Your credit card used to create an account and to reserve an appointment time is stored with our merchant services. Meaning that not one person at The Sly Fox has access to the information. It is 100% secure.
To avoid a cancellation or no show fee please read the cancellation policy:
To ensure that everyone's time and appointments are respected, we enforce a cancellation policy. If you need to cancel your appointment for any reason please contact us by email, phone or TEXT at 205-265-2448 or Facebook private message within 24 hours of your appointment time. Failure to inform your service provider within 24 hours of your scheduled appointment will result in a charge of 50% of your scheduled service(s). No shows will be charged 100% of scheduled services.
To avoid charges you will receive an email itinerary, a reminder text 72 hours prior to appointment, a confirmation text 24 hours prior and a confirmation call. These texts are automated so a reply will not be seen. You can text us at 205-265-2448
Please note that if you arrive late for your appointment, it is not guaranteed that you will receive the entire time initially allotted. If we are not scheduled directly after your appointment we would be more than happy to honor the initial time allotment. If you are late by fifteen minutes or more, it is considered a no show. No shows fall under the Cancellation Policy and you will have to reschedule your appointment along with an imposed 100% of your scheduled service. No shows are not tolerated or overlooked.
Please understand that service providers have the right to stop any service at any given time due to inappropriate behavior or language and you will be charged 100% of your service. Inappropriate behavior and/or comments towards a service provider are not tolerated and have the potential for authorities to be involved.
We strive to make every appointment the most relaxing experience possible with the greatest results. These policies are in place to ensure that everyone's time is respected and all has a positive experience. Please refer to our website for booking parties larger than three, upon arrival and spa etiquette