Cancellation Policy: We schedule your reservations, especially for you. Therefore, by calling or emailing our salon company, we respectfully request at least 48 hours notice for cancellations. Reservation deposits, if requested, are non-refundable but can be transferred to a different reservation when rescheduled with more than 48 hours' notice.
Less than 48-hour notice will result in a 50% of service charged to the credit card on file. "No shows" will be charged 100% of service to the credit card on file.
Late Policy: If you arrive more than 10 minutes late for your reservation, we may not be able to provide the service you have scheduled, and the cancellation fee above will apply.
All reservations require a credit card on file, and a 25% reservation deposit is requested. Deposits are non-refundable but can be transferred to a different reservation when rescheduled with more than 48 hours' notice. You may pay in the salon on the day of your service with the card of your choice.
If you're vaccinated, you're not required to wear a mask.
Guests will receive a text message 15 minutes before the reservation allowing for remote check-in.
Valet parking is available at a discounted rate in the NEMA Parking Garage located on Jessie Street. Mention you're visiting Steel + Lacquer to valet and ask our Guest Service Experts for a stamp on your ticket.